Profile created from phone number
The moment a phone number is entered, Wellnito creates a profile and starts recording visits, services, and payments.
Client CRM
Know Every Client Like a VIP
Every visit, service, preference, and spend is captured automatically so you can build deeper relationships and turn one-time visitors into loyal regulars.
How it works
Every customer detail, automatically
Stop relying on memory or paper notes. Wellnito builds rich client profiles that update after every visit.
Preferences and notes stay visible
Add allergies, product preferences, skin type, hair notes, and preferred staff so every visit feels personal.
Segments and automations activate
Clients are segmented by frequency, spend, last visit date, and services for targeted WhatsApp campaigns.
Core capabilities
Everything your team needs for client crm
360° Client Profiles
See visit history, services used, spend, preferred staff, notes, allergies, and product preferences in one view.
Smart Segments
Filter customers by visit frequency, total spend, days since last visit, preferred service, and more.
Birthday Automations
Send personal birthday messages with exclusive offers automatically.
Review Requests
Request feedback after visits and guide happy customers toward Google reviews.
Win-Back Campaigns
Message customers who have not visited in 30, 60, or 90 days with re-engagement offers.
Retention Analytics
Track repeat visit rate, average days between visits, and churn rate.
Visit Notes
Let staff save private notes like color formula, treatment details, or product usage for the next visit.
“
The notes and preferences feature transformed how personalised our service feels. Our repeat visit rate went from 38% to 61% in six months.
Salon owner using Wellnito CRM
Connected platform
Client CRM connects to everything
WhatsApp Marketing
Use CRM segments for birthday offers, lapsed client win-backs, and targeted campaigns.
Loyalty & Memberships
Points, wallet balance, and active packages live on each client's CRM profile.
Appointments
Every appointment updates visit history and helps staff prepare before the client arrives.
Know every client. Grow every relationship.
Start building richer client profiles from day one without manual data entry.
One connected platform
Part of Wellnito’s complete salon software
Every feature here is one module of Wellnito’s all-in-one salon software — bookings, GST billing, CRM, staff, inventory, and WhatsApp working together in a single system. Explore the full salon management software, or see how it fits hair salons and beauty salons.
